电动汽车是河南省实现碳达峰、碳中和的重要手段。本文以郑州市电动汽车服务体系为切入点，通过现场调研、专家访谈、问卷调查等方法，分析现有服务体系特征和四个方面不足，并提出改进措施。本文的研究可以为全省以至全国其他城市完善电动汽车服务体系的构建提供参考，增强消费者信心，促进行业高质量发展。

Electric vehicles serve as a crucial means for Henan Province to achieve carbon peaking and carbon neutrality. This study examines Zhengzhou’s electric vehicle service system through field research, expert interviews, and questionnaire surveys. It analyzes the characteristics of the existing service system and identifies four key deficiencies, proposing corresponding improvement measures. This research provides reference for refining electric vehicle service systems across the province and nationwide, bolstering consumer confidence and promoting high quality industry development.